Thursday, April 21, 2011

Food4Less Coupon Policy

I've been trying to hunt down a link to a published coupon policy for Food4Less in the Chicagoland/NWI area.  I finally contacted their customer service team and they sent me an email with their policy, but still no link to a published policy on their website.   This is a copy of what they sent me.  If you're interested, you can contact their customer service when you CLICK HERE.

Hello.  I run my own coupon blog (SouthSuburbanSavings.com) and I often post up the store deals for Food4Less (Hammond, IN location).  I was wondering if you had a printed coupon policy for the Chicagoland area?  I've tried looking for one on your site and couldn't find one.  I know this would be super helpful for my readers  :)

If you don't have a printed coupon policy available on your site, could you send me one?

Dear Ms. Barron:

Thank you for contacting Food 4 Less.  Our coupon policy varies by division. The policy for stores in your area is as follows. Please note that this policy is our most current; however it is subject to change without notice.  The store manager has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single day.

Double coupons:
o Coupons are not doubled. 


Pharmacy coupons:
o Competitor pharmacy coupons are accepted.
o LCM or Competitor Coupons may not be used in conjunction with our $4 Generic Program.

General coupon policy:

o Limit one (1) manufacturer coupon per item purchased.
o Limit one (1) store coupon per item purchased.
o Limit one (1) manufacturer and one (1) store coupon can be used on the same item.
o Catalina (competitor checkout) coupons are accepted.
> Limit one (1) Catalina coupon per item.
> Catalina coupons may not be used with a manufacturer coupon on the same item.
> There is no limit on the number of Catalina coupons (one Catalina coupon per item) that are presented in a single transaction as long as the total coupon amount does not exceed the total grocery bill for that transaction.
o Coupons cannot be used on "free" items.
o Expired coupons are not accepted.
o Amount refunded cannot exceed the cost of the item. 



The internet coupon policy is as follows:

o We only accept printable coupons if they scan properly at checkout.
o We do not accept "free product" printable coupons that have no purchase requirement.
> Buy-one-get-one-free coupons and other values that have a purchase requirement are acceptable but will be MUCH less common than traditional value-off coupons.
o We do not accept coupons for more than about 75% of a product's value without advance notice.
> Legitimate PAH coupons will not be for a high value relative to the cost of the item. For example, a $2.00 off coupon will be acceptable for a product that normally sells for $5.00 or more, but a $2.00 off printable coupon for a product that sells for $2.25 is unlikely to be legitimate.
o Coupons will be rejected if they appear out of proportion or blurry, or are obvious duplicates.
o Legitimate PAH coupons are never copied, sold, or traded. Nearly all coupons are "non-transferable," meaning they should not be photocopied or scanned and distributed to others.
o Coupons will be rejected if they appear to have been altered in any way.

Thank you again for taking the time to write to us.  If you have any further questions or comments, feel free to contact us again.

Thank you again for taking the time to write to us.  If you have any further questions or comments, feel free to contact us again.

Sincerely,

Jennifer Diggs
Consumer Affairs



Thanks so much, Jennifer!  I had one more question.  Can you use Kroger manufacturer coupons at Food4Less?


Yes, you can use Kroger (or Ralphs) coupons at Food 4 Less. Have a good weekend!

Jennifer Diggs
Consumer Affairs